Support
Help for the SnapOver development app.
My edit is still running
Keep Browsing lets a submitted generation continue. Check My Results or the first-retake button on Home. If a generation fails, its editing cost is refunded. Check your connection before retrying.
I cannot save a photo
Allow SnapOver to add photos in your device’s Settings, then tap Save again. The app confirms a save only after Photos reports success. Share is available from the result viewer too.
Subscriptions and restoring
Use Settings → Restore Purchases with the Apple Account used for the purchase. The app keeps an anonymous session credential to preserve its account on the same device. If a purchase belongs to a different SnapOver account, contact the person who shared the preview build for help; purchases cannot be moved between active accounts automatically.
Cancel or delete
Manage billing in Apple Settings → your name → Subscriptions. In SnapOver, Delete AI Profile removes profile photos; Delete My Data removes your account’s stored data. These actions do not cancel your Apple subscription.
Send preview feedback
Email support@viralpatterns.app or contact the person who shared your build. Include the app version from Settings, device model, iOS/iPadOS version and the action that failed. Do not send passwords, payment details or private photos. You can also reach the team any time at support@viralpatterns.app.